Time Warner were supposed to come to the new house to install cable (and more importantly, cable modem) some time between 4pm and 7pm today. Vicki was at the house from 1:30 on because some new furniture was delivered today, but she wanted me there to point out to the cable installer where I wanted the cable modem and the two TV drops. So I grabbed my laptop and the Linksys router which I’m not using any more (see many, many blog entries) and headed over. Got there at the stroke of 4pm. And waited. And waited. And waited. Helped Vicki put the curtains back up. Tightened some screws. Put some more screens in. And waited some more. Vicki went out and bought some food. Watched the last Doctor Who episode which I happened to have on my hard drive.
At 7:45 I called Time Warner to find out where the fuck the installer was. And they told me that the installer had been there at 4:59 and was unable to get in. I told her that her installer was a fucking bullshitter, as the house was continually occupied with both front and rear doors wide open and nobody drove down our driveway, nobody knocked on either door, and nobody rang any doorbells (actually I’m not 100% sure we have a door bell, but that’s besides the point). She then asked if I’d gotten the two messages they’d left me, and I said no, because I was away from my home phone at the new house WAITING FOR HER GOD DAMNED INSTALLER TO COME.
I got home, and found messages on our voicemail from 4:35 and 4:44 asking for me to confirm that I was going to be there for the installer. Since I told them when I booked the appointment that this was a house we hadn’t moved into, and since they called and left a message reminding me of the appointment yesterday, what the hell do they need me to confirm this? And why are they calling after the scheduled appointment time to confirm?
And just to make my annoyance complete, that 15 minutes I was on hold I was subject to continual commercials telling me how much better Time Warner’s customer service is than the satellite companies. Unless satellite companies actively come over and kick you in the balls while you’re waiting and then leave without installing anything, I can’t see how they could be any worse.
It’s fantastic recovery, isn’t it? Eccleston has been a revelation.
Don’t go giving them ideas…
Yeah, I really like this new series of Doctor Who, and especially Eccleston as the Doctor. I’m sorry he isn’t going to be doing next season.
It’s too bad that the only way I can follow it is to BitTorrent it. Hopefully when the copyright police come crashing in the door, I can claim that I’m going to buy the DVD when it comes out in Region 1.