Oshkosh purchases: a mixed bag

Update: Did I sound a little annoyed with AvMap when I posted this? Well, I suppose I was. But I think I’ve finally managed to convince the support person that I’ve done everything I can, so they’re finally going to send me a new CF card. So I’m a lot less annoyed. I still wish there was a way to get them to listen to my ideas about the user interface, though. It doesn’t seem right to open a support ticket for that, but there isn’t anything else I can see on their web page for other feedback.

I made three major purchases at Oshkosh.

  1. iCom A14 handheld radio
  2. Clarity Aloft headset
  3. AvMap EKP-IV GPS

It’s been a mixed bag.

The iCom worked out of the box, I was able to use it on the trip home, and now I’ve had a chance to go through the manual it looks like it will do everything I need and then some (I didn’t know about the automatic marine weather mode, for instance). It’s slightly annoying that the free headset adaptor is a mail-in thing, and I have to make copies of the sales receipt and registration card.

The Clarity Aloft didn’t work, and I didn’t discover that until I fired up the engine for the flight home. I wrote to them as soon as I got home and they were very apologetic. They shipped a replacement immediately, and it arrived today. I took it out to the airport to make sure it worked fine, and it did. They didn’t send a pre-paid return shipping slip, so I’m going to have to pay to return the broken one and get reimbursed. I’m going to keep the extra eartips from the first one as a compensation for my troubles.

The EKP IV did work, after a fashion. There are a few items of the user interface that absolutely drive me bonkers, and a few that are minor annoyances. After I got home, I thought I’d grab the latest firmware to see if some of the worst bugs have been fixed. That involves putting the CF card in a card reader on my computer and copying some files over. Seems simple enough. The manual suggests very strongly that you keep a copy of the files on your computer, so I did. But after updating the CF card and putting it back into the unit, though, the unit says “DEVICE not PRESENT”. (Yes, that’s the capitalization.) I tried restoring the backup files, but it didn’t help. I tried copying the files to a different CF card, and the unit boots with it, but can’t access the aviation database – that’s not entirely unexpected, because the aviation database is somehow keyed to the CF card. The problem is that I just can’t seem to convince the AvMap people that the CF card is toast and I need a new one. I’ve exchanged a number of emails with somebody in Italy where I set out my very strong evidence that it’s not what I’m doing, or the version of the firmware I’m using, and they send back instructions that basically assume that I’m doing something wrong or using the wrong version of the firmware. If they don’t ship me a new CF card in the next 24 hours, I’m going to go to my credit card company and get them to cancel payment on this. And then I’m going to buy a reconditioned Garmin 296 or a 496.

One thought on “Oshkosh purchases: a mixed bag”

  1. Hello,

    I am the North American Sales Manager for AvMap/Navigation. I would like you to contact me at 800-363-2627 or on my cell at 508-648-5788 so we can discuss your problem. If possible, please call me when you have access to your computer so that you can tell me what files are on your card.

    I apologize for any inconvenience, but I am sure we can get the unit running properly for you.

    Thank you,

    Dan Lyons
    Sales Manager,

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