Free clue

If you start a long rambling description of a problem, and in the middle of it I interrupt you to say “fixed three builds ago”, that means that I understood the description, and realized it was identical to a problem I recently fixed. Your action at that point should be to go back and upgrade your system, not continue with your rambling description. Because otherwise I’ll be forced to put my earbuds back in and resume listening to Glen Gould and ignore you until you go away.

Thanks.

Thank you for calling AT&T, now go fuck yourself

Update: 3 hours later, it’s working again. No thanks to AT&T.

I have a Palm Treo. I’ve had it for over 2 years, and all during that time I’ve had the same cell phone plan, one which includes “unlimited internet”. And all during that time, I’ve used it at least daily to check my email – and since my employer cut off my access to my home computer, I’ve used it even more like several times an hour while I’m at work I also use it to check weather, check Google maps, and other things that require an internet connection. This morning, I’ve been unable to get to the internet.

So I called “The New AT&T”. And once again, their “trouble shooting” involved me taking out the battery and sim, trying and failing to read the tiny little 20 digit number on the SIM card, reading the IMEI number from the back of the phone, and then putting it all together and getting exactly the same results as before. The “helpful” AT&T tech said that one reason for my problems might be that my data plan is incompatible with the Treo, and I needed to switch to a PDA data plan. Except that she couldn’t make changes to the plan unless I could remember my wife’s social security number. I tried to explain that there is nothing wrong with the data plan as I’d been using it on a daily basis for more than 2 years, but she insisted that she couldn’t do any more trouble shooting unless i gave her my wife’s social security number so she could switch my data plan. I shudder to think how much more a “PDA data plan” is going to cost.

So the question in my mind is: is this a temporary outage on their network that the tech wouldn’t admit, a problem with my phone, or did they just notice that I’ve had the wrong data plan after 2 years and suddenly cut me off? And how does this affect the probability of me buying a iPhone when the 3G ones come out?

Why don’t companies get the message about password changing?

I’ve seen dozens if not hundreds of articles stating the completely obvious: If you make people change their passwords every 90 days, put in place complexity rules and checks to stop them reusing passwords, and make them change the password on 4 different systems, the end result will be that people will need to write down their passwords somewhere near their computer. So why hasn’t the company I work at gotten that message yet?

It’s bad enough that I have to use the password recovery feature on 2 of those systems because it’s evidently not the one I wrote down, but the wonderful little system I use for generating passwords I can remember doesn’t work if I have to keep changing it.