UX fail

Last week, in an effort to broaden my horizons, I joined a bunch of groups on Meetup, including one for “UX” (User Experience). There was a meeting scheduled for today (Wednesday) at 6:00pm, and I clicked the button to indicate that I’m planning to go.

Almost immediately, they announced that they were moving all future communications from Meetup to another similar service which appears to be mostly oriented towards start-ups, something which I’m not at all interested in. (Been there, done that, lost my t-shirt and 17 SAN.)

Then they announced that they were changing the location, but they weren’t sure where they were changing it to.

Then they announced it was at the “Center for Student Innovation” at RIT, but with no further details of where in this building.

I got there at about 5:40. There were no signs indicating where it was. I went on-line and discovered that they’d announced a room number at around noon today. The room was in use, and it looked like a class or a seminar going on. I sat down to wait for 6:00. 6:00pm came and went, and whatever was going on in the room never broke up, nobody entered, one person left, but the door remained closed. Nobody else appeared to come up to the door to try it or ask where the meeting was. I decided that either the group I was attempting to meet was in that room, but nobody had told them that an open door is more welcoming than a closed one, or the regulars saw the closed door and decided to go somewhere else without bothering to put up a sign or troll the lounge area looking to see if anybody was waiting to join the meeting. Either way, I felt unwelcome so I left.

So the User Experience experts managed to give me a lousy User Experience and wasted my evening. Thanks guys.

First thoughts on the Nexus 7

I got a Nexus 7 for Christmas. This was something I’ve been thinking about for a while – I wanted to see what the state of the art of Android was, and maybe start developing some apps for it. I haven’t done any benchmarking or measurements, this is just my subjective experiences and some comparisons with my iPad 3.

First off, appearance.

It doesn’t feel as well made as the iPad, and the plastic back makes it seem cheaper. I haven’t checked the specs, but it also feels thicker. I’m told it’s half the weight, but if you asked me I’d say it was nearly as heavy – maybe it’s just denser or something. However, the device is a very nice size. You can hold it in the palm of your hand with your fingers on both sides of the screen, as opposed to the iPad which you hold from one edge. It feels like a very good size for portability. It fits in your hand nicely, and it even fits in the back pocket of your jeans (just make sure you don’t sit on it). The screen isn’t as beautiful as the retina display on the iPad, but it seems good enough for watching movies and web browsing. Both devices have adequate battery life, and I don’t have to slavishly remember to plug them in every night like I had to with older generation cell phones, which is all I really care about. Which one has 9 hours of battery life and which one has 10 hasn’t really made an impact on my life yet.

Secondly, user experience.

If you just care about getting stuff done, I can see the appeal. I turned it on, put in my Google credentials, and just about everything set itself up. I didn’t have to set up or re-log in to Gmail, YouTube, Google Plus, Calendar, Google Play, etc. It all just worked. That was pretty cool. I’ve had no need or desire to connect it to another computer.

On the other hand, the default widget set, which are used by lot of the apps including Google’s own apps, are ugly as sin – flat, boxy, unshaded, untextured, visually unappealing. I’d say whoever designed them has spent way too much time using the Xt X Toolkits Intrinsics widgets on Unix, and that’s probably showing my age. There is also a lot of inconsistency – for instance, it was sometimes a bit of a hunt to figure out how to refresh a screen in different apps – sometimes it was the “getting more common all the time” pull the screen down and release it, sometimes it was a circle icon in the middle of a bunch of other icons near the top, and sometimes it was something completely different. Unlike iOS, where if you’ve got a small popup on top of a bigger display, tapping outside the popup will dismiss it, in Android apps you often have to use the “Back” button on the bottom of the screen.

On the other hand, the fact that the “Back” button works across different apps is the most awesome thing ever. I wish iOS has something similar. In iOS, if you’re in one app and you tap something that opens a web page in Safari, it’s a pain in the ass to get back to the original app – I think that’s why so many apps open web pages in their own UIWebViews. In Android, you just click the “Back” softkey and you’re back in the original app – and it even takes care of closing the tab in Chrome that it opened. Very cool. And it appears to chain across multiple apps as well. To me, that’s a good reflection of the Unix philosophy – if you make it easy to get stuff from one app to another, you don’t have to make one app do everything.

Another indication of the Unix design philosophy is that appears that there is less sandboxing between the apps, and so, for instance, Dropbox can see all the files on the device. If you click “Upload Here” you can see the equivalent of a $HOME directory and all the files below it. And your ebook reader app can read books directly out of your Dropbox. I can see the advantages of this, but I can also see the drawbacks of it. I think it was Dennis Ritchie who said that “Unix doesn’t prevent you from doing something stupid, because that would also prevent me from doing something amazing”. I wonder what Android does to prevent these apps that have access to each other’s data from modifying each other’s data, or from stealing information they shouldn’t be seeing. I guess that’s a question I’ll have to answer when I start doing some Android app programming.

Update: I forgot to mention this when I first posted this, but there are a couple more things I really like about Android. The first of these is the menu that comes up when you swipe down from the top right corner. It puts a couple of things that I need to access far too frequently, like wifi settings and airplane mode, way more handy and accessible than they are on iOS. The notifications (accessible from the top left corner) are also, I believe, somewhat better than iOS. As a matter of fact, they’re almost as good as the notifications on WebOS, which I think are still the best I’ve ever seen. I also like the way the keyboard has that built-in “Swype-style” thing, although I suspect that’s more of a gimmick than a really useful feature. I also like the way it shows a couple of autocorrect choices. Too bad it (the keyboard, I mean) looks so damn ugly.

Houston, We Have A Problem

In the two weeks that I’ve had this device, I’ve had one minor freeze-up (where everything stopped working, including the off button and the volume buttons) for 30 seconds or a minute and then it started working again, and one major freeze-up (where everything stopped working, including the off button and the volume buttons) for several minutes until I could walk up stairs to another computer and Google how to do a hard power off. Both times it happened, I was using the Facebook app. To me that’s a major red flag – an application should not be able to make the OS unresponsive, no matter how badly written. (And my experience with the Facebook iOS app and the Facebook web page is that Facebook stuff is *very* badly written.) I’ve had a few app freeze-ups with iOS, and I can recall using the hard power off a time or two, although as far as I can recall it was when I was moving from one wifi network to another (a constant problem in this old plaster and lath house), which iOS has had problems with in the past. I wasn’t doing anything of the sort when Android froze up – just sitting still putzing around on an app.

Where am I going with this?

Well, my overall impression is that for things where functionality is more important than a beautiful user experience (like a phone), I could easily transition to Android and I’ll certainly look at both Android and iPhone when my next contract renewal comes along. I’ve often wished my iPhone had a bigger screen like a Galaxy Note II. On the other hand, for day to day tablet use, I think I prefer the user experience and beauty of the iPad.

As a long time Java developer, I’d like to try my hand at Android development. I worry about the lack of compatibility between different Android platforms and I’ve heard that professional Android development shops will have dozens if not hundreds of Android devices to test against. On the other hand, I have a feeling that the future of app development is exactly where Steve Jobs said it was when the iPhone first came out – HTML5 and Javascript, with whatever you want on the server side.

I’ve seen people using a Nexus 7 as a navigator in their cars. I’d love to replace the piece of shit navigation system that’s built into my car, but to use a Nexus 7 I’d either need to tether my phone or get a Nexus 7 with 3G. Either is probably more money than I need to spend. I think I’ll stick to the Garmin app on my iPhone.

Design iteration

I have a web page that shows a bunch of data (trouble tickets) on different tabs.

In the first iteration, I was doing a ton of queries at load time, and building up the content of each tab using Perl Mason. Tabs that had no data on them were not even created on the page. There were three problems with this:

  1. It took a while to load the page
  2. Any time you did anything that would change the tickets that are on the page (like resolve or reassign one of them), I’d have to totally reload the page.
  3. You’d probably have to occasionally reload the page to see if anybody else had done anything that would cause more or fewer tickets to appear on one of your tabs.

In the second iteration, I changed it so each tab would only load itself when you clicked on it by making an AJAX call. This did wonders for the speed of the initial page load, you’d see the latest and greatest information on the tab when you clicked on it, and if you resolved or reassigned one, it would repopulate just that one tab. As an added bonus, I added paging and sorting to each tab. I was happy about the paging and sorting. The biggest problem is that I couldn’t hide the tabs with nothing in them, because I didn’t know there was nothing in them until you clicked on them. I didn’t like that.

In the third iteration, I added an argument to the AJAX call that would allow it to just return the count of tickets in the tab, instead of actually returning a page’s worth of tickets. This is fairly fast. So now when it goes to refresh tab “B”, it makes simultaneous ajax calls to get the count for tabs “A”, “C”, “D”, etc. This means that tabs that have no tickets are disabled, giving you a good visual indication of which tabs you need to look at. Also, any time you interact with the page, in the background it’s checking to see if any of the other tabs need to be enabled or disabled. I’ve checked in Firebug and it’s apparent that it does all these other tab count AJAX calls while the “repopulate the currently selected tab” AJAX call is processing, so it’s nice and fast. I’m pretty happy with this.

Next iteration would probably be to add some searching or filtering.

After that, maybe using a WebSocket or periodic polling to see if anything has changed instead of only refreshing when you interact with it.

Today in technology

A week or so ago, I bought an Auria EQ276W 27″ IPS Monitor – this is one of those very high resolution IPS monitors you read about, but instead of having to buy them from dodgy unknown companies on eBay like the “Catleap” monitor that everybody is raving about, it actually comes from a brick and mortar store with branches all over the country. It is the brightest, sharpest, most beautiful monitor I’ve ever owned in my life. I haven’t been this excited about a monitor since I bought a then top-of-the-line Iiyama 17″ semi-flat CRT monitor.

The monitor needs either a dual-link DVI or DisplayPort to drive it at the full 2560×1440 resolution. The nVidia GeForce GT430 video card I bought when I bought this motherboard has dual-link DVI and HDMI output, and the on-motherboard video has DVI, DisplayPort and HDMI outputs and I was sort of hoping that I could hook up both of my existing 21″ monitors to that, and maybe buy another one of these monitors in the new year and drive it off the DisplayPort, but it appears that when you have a video card, the onboard video is disabled and can’t be turned back on. However, I was pleasantly surprised that the HDMI port on the GeForce card still works, so I can still have one of my two 21″ monitors working. There is a second PCI-X slot on the motherboard, so there is still a possibility of having a second one of these lovely 27″ monitors some day.

There are still a few flies in the ointment. Every time I have to reboot the computer or just log off and log on again, I have to re-tell Kubuntu that I want the left monitor to display its own stuff, not a rehash of the first 1920×1080 pixels of the big monitor. The weird things is that when I check deep in the bowels of the .kde directory, I can see that it has saved that xrandr setting, but then when I log in it doesn’t seem to get applied. Also, every so often when the screens go to sleep, only the small screen will wake up again. Which is inconvenient, because the menu bar with the log out button is on the big screen. So far, every time it’s happened I’ve managed to wake it up again by hitting shift-control-F1 to switch to one of the virtual terminal logins, and then hitting control-F7 to switch back to the graphical screen, although last time I had to do this several times before it woke up. Oh, and I should mention that the monitor’s own on-screen menu won’t show up if it doesn’t think there is any input signal, which is stupid because one of the functions of the on-screen menu is to switch which input signal it should be looking for if it doesn’t manage to auto-detect it.

Another tech thing comes with living in an old plaster and lath house. My wifi base station puts out two signals, the conventional “Tomblin-Robinson” (TR) on the normal frequency band (2.4GHz?) that 802.11b, g and n all share, and the higher speed “Tomblin-Robinson-5G” (5G) which uses the 5GHz(?) band that only 802.11n uses. I prefer to use “5G” one because it’s noticeably faster, but down in the dining room, both bands show one or two bars of signal strength, but they’re actually unusably slow. And Vicki uses her laptop mostly in the dining room. So I installed a “wireless repeater”, which picks up the signal in the library, and repeats it. It creates a new network called “Tomblin-Robinson-EXT” (EXT). I’d prefer not to use it, because every packet it sends out has to be picked up by the repeater, and sent out again on the TR network, and then the base station sends it out to the internet, and then the response comes in, and gets sent out on TR, then picked up and repeated on EXT. So the presence of EXT slows down RT and EXT, and using it slows them both down even further. If there was only a way to run a wire from the base station to the repeater, the slowdown would be less, but there isn’t any way to do that in this house. But seriously none of this would be a problem if in the dining room, the TR and 5G networks would just show 0 bars instead of 2 bars, because then my laptop and iPad would automatically switch to EXT when they needed to. But instead, I have to manually switch between them, and I usually only remember to switch when I’m sitting at the dining room table wondering why my Weight Watchers app is stuck in “Updating Points Tracker”.

My work project, which is currently being done in Perl, looks like it’s transitioning to Python and Django. That’s great, because I’ve been looking for an excuse to learn Python. A few weeks ago O’Reilly Books was having an ebook sale and I bought a couple of Python books. I was amazed that O’Reilly has an option now where for delivery they’ll just drop it in your Dropbox, because that means that they can update it when they want. Unfortunately, it turns out that the Python books I bought are all for Python 3, and Django only supports Python 2. So it’s off to find older versions of those books or other books that still cover Python 2. (And I wonder how long it will be before somebody writes a book about the Django framework with the word “Unchained” somewhere on the cover?)

Upgraded to Kubuntu 12.10

A few weeks ago I got seriously pissed off about all the things that were broken on my Linux box, not least the fact that since the last time I upgraded Ubuntu the program “aptitude” kept telling me that I had to uninstall several hundred packages, including some that looked like majorly important ones, so I bit the bullet and did a fresh install of Kubuntu 12.04. The fresh install went ok, the usual few glitches and things that needed to be reconfigured. But then almost as soon as I got all that sorted out, I got a notification that Kubuntu 12.10 was out. And I figured that since I hadn’t done all that much since installing it, an upgrade would probably be no sweat.

My first indication of trouble was after it rebooted – I got a “grub rescue” prompt, and bugger all else. I tried a few things that are supposed to allow you to put in your boot partition and boot, but none of them worked. So I hauled out the CD I’d used to install Kubuntu 12.04 and booted into rescue mode. I mounted all the partitions, did a grub_install /dev/sda and rebooted, and I was back in business.

The second problem was that none of our laptops could print to the print queue that is shared out by the Linux box. I had made sure that the CUPS config files hadn’t changed, but evidently that wasn’t enough. I got the two Mac laptops printing to it by “changing” them from ipp to ipps print queues. (I should mention that neither Macs nor Windows boxes actually let you look at the existing print queue and change things like the URL). On the Windows box, I think what I had to do was change the print queue from using the name “PSC_1500_series” to “PSC-1500-series”. No idea what else I changed (because of the aforementioned problem seeing how you defined it already) but I think that was it.

The third problem was worse – this morning I got an email from somebody who reads his email on my box saying he hadn’t gotten any email since the upgrade. I looked in the mail log, and what I could see is that the local deliver program had been changed from procmail to /usr/lib/dovecot/deliver -c /etc/dovecot/conf.d/01-mail-stack-delivery.conf -m "${EXTENSION}" That was an extreme WTF moment. Further investigation revealed that this config file specified maildir instead of mbox. I just changing it to mbox, but then it complained that it didn’t have permission to write to /var/mail/ptomblin. I couldn’t find an option to tell this deliver program to run setgrp to mail. I also discovered that something had screwed up my postfix configuration to add this local delivery option, and also remove a bunch of my spam protection checks. So I removed the mail-stack-delivery package and the postfix-dovecot package, and restored all the config files. Things seem to be working again. And I used the formail command to process all the files in the various people’s “maildirs” and put them back in their mboxes.

My next trial and tribulation is that my hourly backup program, which uses lvm snapshots and rsync, is intermittently screwing up. Sometimes it can’t unmount the snapshot partition, and sometimes it can’t remove it (with the message Unable to deactivate open lvm2-home-real (252:12), and sometimes it just fails for no reason. I know there are a ton of race conditions in lvm snapshot stuff, so I already had a “sleep 10” after the lvremove. I added another one after the umount that preceeds the lvremove, in case umount suddenly got lazy and the reason it’s failing is that it hasn’t finished unmounting the partition. That seems to have quelled the major problems, but the lvremove command is spitting out the message /sbin/dmeventd: stat failed: No such file or directory and I need to figure out how to suppress that so I don’t get emailed every hour.