It’s been 6 days since I sent my iPod in. I haven’t killed my cow orker in the next cubicle yet, but I’m feeling a tiny bit stabby. The Apple (lack-of-)support site has a status of “Dispatch Sent”, whatever that means. The Repair Status Details page says that they received it on the 19th, and nothing further. How long does it take them to charge it up, hit “play”, and look 3 hours later and see that it’s not playing any more?