FOXNews.com – Business – Dell to Stop Using Indian Call Center for Corporate Customers
Dell has finally realized that outsourcing isn’t such a great money saver if the lousy service drives away your customers. I’ve emailed for customer support from three different companies recently, and in each case I got back a response that indicated that the person responding didn’t read or understand the question, and merely copied whatever chunks of the FAQ used the same nouns that I did, and in all cases it was signed with an Indian name.
I’m not saying that non-Indians are incapable of bad customer support, quite the contrary, but my experience with non-Indians has only been mostly bad, compared to totally bad experience with Indians.