I host a bunch of mailing lists that use the absolutely excellent mailing list software called “Mailman”. Some I run myself, others I just host for others and somebody else does the actual list membership management and stuff. Every month, on the first of the month, Mailman sends out an email to each member of each list with the names of the lists they’re on, the passwords they’re using for that list, and how to unsubscribe or update their memberships if they want or need to. Since some of the mailing lists are low traffic, and since list traffic which bounces often doesn’t indicate the actual subscriber’s address (because they’ve forwarded it from one address to another or because the bounce message doesn’t clearly indicate who it was sent to), the monthly reminders are a good way to weed out invalid addresses, as well as helping remind people that they’re on the list and what to do if they don’t want to be on the list any more. So I always see a small flurry of people unsubscribing or modifying their subscriptions right after that reminder comes out, which I see as a good thing.
But inevitably, some idiot gets the email, and rather than actually reading the instructions contained within, they hit “Reply” and tell me to unsubscribe them. I reply back and say that they were emailed detailed instruction on how to unsubscribe just yesterday, and they should try reading those instructions and following them. And if they’re like the idiot today, they say that they tried but it wanted a password, and bemoan the fact that I’m being unhelpful. To which I reply pointing out that the email whose instructions they supposedly followed included that password.
I also point out that “when you’re given instructions, you should read them and follow them” are the most helpful anybody has ever been in their entire lives, because this doesn’t just help them in this case, but for everything they might want to do or accomplish for the rest of their lives. How many other people have given them help today that will change them from needy whiners with an overdeveloped sense of entitlement incapable of doing anything on their own without hand-holding into bold, confident go-getters who can meet any challenge with aplomb and vivacity?
And do you think they thank me? Never!
See this dialog? I’m seeing a lot of it. I’m working on a very large project, and this one particular file is the main GUI for our system. The guy who started it was in love with Visual Age For Java, and didn’t like splitting his stuff into separate classes, and after I took it over I’ve pretty much continued along the same lines, so this file is over 10,000 lines long. Yes, you read that right, ten thousand lines of poorly documented code.