A few weeks ago, I borrowed Dan’s truck for a trip to Whitby to pick up my dad’s power tools that he doesn’t have room for in his new house. On the way out, I saw a HUGE traffic jam on the 401 in the return direction, so I took the 407 Express Toll Road on the way home. I figured I’d just get the bill from Dan when it came, and pay it. Big mistake.
It turns out that there is absolutely no way to pay this bill without creating some sort of account profile for Dan. I’m not Dan, and I don’t want to create a profile for him. I don’t know him well enough to answer the security questions, for one thing. Plus while it’s unlikely that he is going to be a regular traveller on the 407, I don’t want to be the guardian of his account (ie. I know the PIN) if he does. There is also no way to enter the name on the credit card – if it’s not the same as the person named on the account, it isn’t going to work. There is no way to just send in a check or, if you don’t call from 9-5 on a weekday, to talk to a customer service rep. It seems to me that driving a borrowed car on the 407 should be something that the systems designers might have anticipated happening once in a while and designed in a method to resolve this short of making the owner of the car pay.
I guess in future I should either remember my 407 transponder, or just risk the traffic jams on the 401.