Comments on: Thank you for calling AT&T, now go fuck yourself http://blog.xcski.com/2008/05/14/thank-you-for-calling-att-now-go-fuck-yourself Everything I used to bore people on newsgroups and mailing lists with, now in one inconvenient place. Thu, 08 Jan 2009 23:14:30 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Jen http://blog.xcski.com/2008/05/14/thank-you-for-calling-att-now-go-fuck-yourself/comment-page-1#comment-90380 Jen Wed, 14 May 2008 19:47:08 +0000 http://blog.xcski.com/?p=1346#comment-90380 I phrased that badly. AT&T's official policy is that PDA phones must be on the $35/mo (formerly $40/mo) PDA plan instead of the $15/mo (formerly $20/mo) Media Net plan. If they find a PDA on the less expensive plan, they reserve the right to charge you 1¢/KB ($10.24/MB) for data used. Reps are not supposed to set up phones with QWERTY keyboards on Media Net—you got lucky. Please do not take my statement of this as an endorsement of this policy, OK? I phrased that badly. AT&T’s official policy is that PDA phones must be on the $35/mo (formerly $40/mo) PDA plan instead of the $15/mo (formerly $20/mo) Media Net plan. If they find a PDA on the less expensive plan, they reserve the right to charge you 1¢/KB ($10.24/MB) for data used. Reps are not supposed to set up phones with QWERTY keyboards on Media Net—you got lucky.

Please do not take my statement of this as an endorsement of this policy, OK?

]]> By: Paul Tomblin http://blog.xcski.com/2008/05/14/thank-you-for-calling-att-now-go-fuck-yourself/comment-page-1#comment-90375 Paul Tomblin Wed, 14 May 2008 17:12:15 +0000 http://blog.xcski.com/?p=1346#comment-90375 What "overages"? The plan said "unlimited data". What “overages”? The plan said “unlimited data”.

]]> By: jen http://blog.xcski.com/2008/05/14/thank-you-for-calling-att-now-go-fuck-yourself/comment-page-1#comment-90371 jen Wed, 14 May 2008 16:51:19 +0000 http://blog.xcski.com/?p=1346#comment-90371 I have been hearing rumors that att will charge PDA owners on media plans for "overages". I have been hearing rumors that att will charge PDA owners on media plans for “overages”.

]]> By: Rich Mulvey http://blog.xcski.com/2008/05/14/thank-you-for-calling-att-now-go-fuck-yourself/comment-page-1#comment-90351 Rich Mulvey Wed, 14 May 2008 14:10:16 +0000 http://blog.xcski.com/?p=1346#comment-90351 FWIW, 3G connectivity seems to have been flaky in Rochester yesterday afternoon. It's OK this morning, though. If you currently have the MediaMax plan, stick with it - you don't get anything more with the PDA plan, which, last I checked, costs about twice as much. There has been a lot of commentary over on HowardForums about how AT&T is starting to "sweep" the customer base when people call in for help. If you're on MediaMax, they'll try to switch you to PDA. Otherwise, they're leaving people alone and not just unilaterally changing the accounts. FWIW, 3G connectivity seems to have been flaky in Rochester yesterday afternoon. It’s OK this morning, though.

If you currently have the MediaMax plan, stick with it - you don’t get anything more with the PDA plan, which, last I checked, costs about twice as much. There has been a lot of commentary over on HowardForums about how AT&T is starting to “sweep” the customer base when people call in for help. If you’re on MediaMax, they’ll try to switch you to PDA. Otherwise, they’re leaving people alone and not just unilaterally changing the accounts.

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