I spend a lot of time with an Apple support today. He wanted me to go through all the steps with the iPod Updater and iTunes that I’d already been through last night. All the time I kept whining about how many times I’ve gotten dud iPods in the past, and what an inconvenience it was. Finally, after exhausting all the other options, he said “I’m going to transfer you to another iPod specialist”. Oh, great, I thought, another hour going through all the same stuff. Instead I was on hold for 20 minutes or more, and the new guy finally came on he asked me for the dispatch numbers for all my previous iPod repairs. (Once again Apple proves itself incapable of looking up the information in their own damn database – idiots.) Anyway, he tells me that they’re going to give me a new Photo iPod! Score one for the power of positive whining. So I said “well, as long as you’re going to give me a new one, can I pay the difference in price and get a 60 gig one?” And he said “Sure”. And so evidently I’m goin got get a brand new top of the line 60 gig iPod.