Comments on: Thank you very much, Apple http://blog.xcski.com/2004/04/08/thank-you-very-much-apple Everything I used to bore people on newsgroups and mailing lists with, now in one inconvenient place. Wed, 08 Oct 2008 03:54:27 +0000 http://wordpress.org/?v=2.6.2 By: JC http://blog.xcski.com/2004/04/08/thank-you-very-much-apple#comment-177 JC Wed, 31 Dec 1969 19:00:00 +0000 http://xcski.com/wordpress/?p=174#comment-177 Sounds a harsh tale and I empathise, and I am probably tempting fate here, so I will touch wood. They have there quirks for sure - I've just never been bit that bad. I had an original iPod, and after a year of so of constant use travel, plus flaky firmware updates it died. Partly due to sand from the beach jamming a button and attempted home surgery. But the battery was flaking out (and this is when they had a 90 day warranty). So I wrote it off as I was on the road (it worked out about 70p a day cost for it's use). Once bitten three months later in Bangkok with no portable tunes - I bought a 3rd gen version - again bad firmware to kick off with and a flaky unit which eventually died 4 months in. A year's warranty this time - the replacement is still with me, and going good. The facia buttons are flaky sometimes when the remote is in - and I'm not a real heavy user so the battery is okay . However almost like a tax I feel obliged to go for the Applecare option - because I'm sure the battery will crap out. Tax as it maybe - it has proved the smartest investment I ever made with the PowerBook I lugged around the world. But that's another story... Sounds a harsh tale and I empathise, and I am probably tempting fate here, so I will touch wood. They have there quirks for sure - I’ve just never been bit that bad.

I had an original iPod, and after a year of so of constant use travel, plus flaky firmware updates it died. Partly due to sand from the beach jamming a button and attempted home surgery. But the battery was flaking out (and this is when they had a 90 day warranty). So I wrote it off as I was on the road (it worked out about 70p a day cost for it’s use).

Once bitten three months later in Bangkok with no portable tunes - I bought a 3rd gen version - again bad firmware to kick off with and a flaky unit which eventually died 4 months in. A year’s warranty this time - the replacement is still with me, and going good. The facia buttons are flaky sometimes when the remote is in - and I’m not a real heavy user so the battery is okay . However almost like a tax I feel obliged to go for the Applecare option - because I’m sure the battery will crap out. Tax as it maybe - it has proved the smartest investment I ever made with the PowerBook I lugged around the world. But that’s another story…

]]> By: Will http://blog.xcski.com/2004/04/08/thank-you-very-much-apple#comment-178 Will Wed, 31 Dec 1969 19:00:00 +0000 http://xcski.com/wordpress/?p=174#comment-178 Sorry to hear about the iPod problems. My wife and I each have an iPod and we've had absolutely no problems with them. Her's is an original iPod bought a couple years ago and mine is a new one purchased this past October. We use them both for music AND data exchange at client sites. Sorry to hear about the iPod problems. My wife and I each have an iPod and we’ve had absolutely no problems with them. Her’s is an original iPod bought a couple years ago and mine is a new one purchased this past October. We use them both for music AND data exchange at client sites.

]]> By: James http://blog.xcski.com/2004/04/08/thank-you-very-much-apple#comment-179 James Wed, 31 Dec 1969 19:00:00 +0000 http://xcski.com/wordpress/?p=174#comment-179 I would go and talk to your local consumer protection group - a friend of mine has a G3 iBook that's had 4 or 5 logic board replacements for several different problems, and his most recent board now flickers to blue and back (as though it's changing display mode) fairly often. He wrote a letter to Fair Trading as well as haranguing Apple support, and he's now getting a brand new iBook G4. Complain long and hard and you might get a new model iPod for your troubles. I would go and talk to your local consumer protection group - a friend of mine has a G3 iBook that’s had 4 or 5 logic board replacements for several different problems, and his most recent board now flickers to blue and back (as though it’s changing display mode) fairly often. He wrote a letter to Fair Trading as well as haranguing Apple support, and he’s now getting a brand new iBook G4. Complain long and hard and you might get a new model iPod for your troubles.

]]> By: John Difool http://blog.xcski.com/2004/04/08/thank-you-very-much-apple#comment-180 John Difool Wed, 31 Dec 1969 19:00:00 +0000 http://xcski.com/wordpress/?p=174#comment-180 I went through exactly the same situation. Bought a first generation which died one year later. Then bought a third generation, who died in three days. As I was leaving abroad for a year in a fscking country with no Apple support, I just rushed and harassed the support. When you are tough enough, they just cave in and give you a new one. Reputation is more valuable than money in those circumstances. You should just call, if you have enough spare time, like 10 times a day for 3 days. Then they generally understand. But sure enough, Apple has bad quality devices, despite what everyone says (a friend of mine just had to spend 2 months to get his brand-new G4 laptop repaired, which is quite a pain in the ass when you paid roughly 4000 € to get it). And bad bad support. Give them the change. Regards, jdif I went through exactly the same situation.

Bought a first generation which died one year later. Then bought a third generation, who died in three days. As I was leaving abroad for a year in a fscking country with no Apple support, I just rushed and harassed the support.

When you are tough enough, they just cave in and give you a new one. Reputation is more valuable than money in those circumstances.

You should just call, if you have enough spare time, like 10 times a day for 3 days. Then they generally understand.

But sure enough, Apple has bad quality devices, despite what everyone says (a friend of mine just had to spend 2 months to get his brand-new G4 laptop repaired, which is quite a pain in the ass when you paid roughly 4000 € to get it). And bad bad support.

Give them the change.

Regards,
jdif

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